Shipping policy

Creation Time

Please keep in mind that we are a small business. Orders usually take 1-3 business days to create, but production time typically increases during sales, product releases, and holidays. 

Production: 1-3 days 

Standard US Shipping: 5-7 business days after production time

Change or Cancel Order Once Placed

We start the printing process right away, so we do not allow changes to the order once it has been placed. If the order has not started yet, we will do our best to accommodate a cancellation or change. Email smolkinehi@gmail.com ASAP with your first and last name, order number, and request a cancellation/change. We however cannot guarantee that we can make these adjustments before production has started. *Please note: We are unable to cancel or change orders that have started production.

Tracking your Order

You will receive an email with a link to your tracking number when your order leaves our studio, so you can follow its journey right to your door.

Shipping Time

Once your order has been created (see creation time above), orders are shipped via USPS First Class mail by default unless an upgrade is chosen. First Class Mail ship time varies between 3-5 business days.

Insured Shipping

We strongly suggest selecting Insured Shipping. SMoLKINE is not liable for any lost or stolen packages during transit and It is the customers responsibility to contact the post office if a package goes missing or arrives damaged.

Rush Orders

If you need an order rushed, you must get approval by contacting us at smolkinehi@gmail.com.

Lost Package

If your package is lost in transit, please contact your local Postal Service. If you purchased Insured shipping you can file a claim with USPS, so they can begin the attempt to recover or refund you for the lost package.